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Yes and No. Upgrades depend on what you have and where you want to go. Upgrades are based on what your hardware currently supports.
Yes. Hard to expand on Yes. If you reboot and it doesn't come up as expected let us know, we are here to help...
The support contracts with our provides handle more of hardware issues. Custom servers have parts on-site.
We use hardware several rack systems from vendors such as: HP, Dell and SuperMicro. Some configurations require a custom build. For these we select build custom servers using premium hardware.
