General Questions

My website will require updates, can you help?

Yes. We can provide one time or regular updates. If you need help with content changes/additions, programming new features or fixing ones that don't work we have a technical engineer or designer to help out.

Hosted Billing Terms

Monthly renewal is on the date you signed up. Visa, Mastercard, American Express and Discover are accepted for automatic payment.

 

cPanel Website Hosting

Why is it called one-click install?

It’s really that simple. With one-click install, you can install WordPress, Drupal, Zen Cart or select from 100+ applications through on screen install wizards.

Do you offer Unlimited cPanel Hosting?

Yes and no. We will install cPanel on a dedicated virtual private server (VPS) and provide you with root access and Web Host Manager (WHM). You can setup an unlimited number of sites and use all the storage space you want. Since we guarantee allocated resources for each of our clients, we do not want to add an unlimited account or, like our competitors, turn someone off because they uploaded 50GB of music.

Can you help me setup my website?

Yes. We can assist you with the initial installation and configuration. If you need something to put in it we can help you with that too. You can see all the website solutions we offer from our interactive section.

Do you offer cPanel Reseller Accounts?

Yes. This setup is not configured by default. If you are interested in additional information please contact us.

How many websites do you place on a server?

This depends on the size of the plan. Each cPanel website is placed on a server built to handle your specifications; provide bursting and growth. Unlike other webhosting companies that offer unlimited space; we do not overload our servers with as many websites as possible.

As with our Custom website hosting and Virtual Private Servers, our goal is not to pack servers with as many clients as possible. The goal is to provide quality service to all clients.

 

Custom Website Hosting

Why should I use Custom Website Hosting over cPanel?

Custom Website Hosting is designed for websites that do not fit into the cPanel website hosting model.

It provides a highly configurable platform and may be tailored to the needs of your website. With cPanel your options are limited to the Control Panel. With Custom Website Hosting there are no limits.

This can be for websites of any flavor (Linux or Windows).

How long does it take to setup my website/account?

This depends on the needs of your website. If your requirements are not complex your account and new website home will be available the same day. If you have some specific hosting needs the setup might take a bit longer.

All of this will be worked out when speaking with your engineer. Most of the time the setup process is painless and very quick.

What if I don't have a custom configuration?

Many of our clients have stock configurations that just need access to an older version of PHP or a newer version of ASP.NET.

A custom configuration is not required, this service provides the ability to those clients that need it.

You don't have my programming language or need listed, will you install it?

In most cases the answer is Yes. In all cases we will look at the specific requirement and see how it will affect our current client base. If it will have a negative impact based on our research then we will not install it.

Most of the time we see this with a programming language or application that is in a alpha or beta status. There are many applications that have never reached version 1.0 that are very stable (take the openssl libraries or clam anti-virus).

If we are unable to support your specific need in a shared environment would suggest looking into Virtual Private Servers. They offer complete control and the freedom to install whatever you want.

This policy is meant to protect our current clients. If you were one now you would want the same peace of mind.

How many websites do you place on a server?

This depends on the size of the plan and the requirements of the clients on the server we would place you on. Each custom website is placed on a server built to handle your specifications; provide bursting and growth. Unlike other webhosting companies that offer unlimited space; we do not overload our servers with as many websites as possible. This is even more true than with our cPanel service; we might have only a few clients a server.

As with our cPanel website hosting and Virtual Private Servers, our goal is not to pack servers with as many clients as possible. The goal is to provide quality service to all clients

What about one-click install?

This is a cPanel feature only. Custom Website Hosting assumes that you already have a website and the software (such as WordPress or Drupal) to run it. Or you plan on installing the software you need to create your website.

If you run into issues or want to verify your installation beforehand we would be happy to help out.

 

Dedicated Severs

What happens if my reboot fails?

Contact us...

Can I upgrade my server?

Yes and No. Upgrades depend on what you have and where you want to go. Upgrades are based on what your hardware currently supports.

Will you reboot my server?

Yes. Hard to expand on Yes. If you reboot and it doesn't come up as expected let us know, we are here to help...

How do you deal with hardware failure?

The support contracts with our provides handle more of hardware issues. Custom servers have parts on-site.

What type of hardware do you use for your servers?

We use hardware several rack systems from vendors such as: HP, Dell and SuperMicro. Some configurations require a custom build. For these we select build custom servers using premium hardware.

 

Virtual Private Servers

How soon can I use my VPS?

In about 5 minutes. All servers from the 256 VPS to the 1GB VPS are setup instantly. 2GB – 15.5GB servers will normally be setup within 2 hours, but may take as long as 24 hours. We will let you know the estimated time to provisioning within 2 hours of your order. These orders are not charged until fulfilled

Do your servers have a control panel?

Yes they do. All of our servers are configured with WebMin. This control panel is one of the oldest and feature rich control panels available for web-based Linux administration. It is light-weight and provides all the features you would expect to see.

If your looking for a cPanel/WHM interface, let us know we offer this solution as well.

Is help available if I need help setting up my server?

Absolutely. We are adding new Knowledge Base articles all the time. If you don't see what your looking for let us know. In most cases we have done what you are looking to do but have not yet release the article. If we haven't; we will research how to do it and let you know.

Can I upgrade my server at a later date?

Yes. You may upgrade to any of our available plans.

Do you provide root access?

Yes. You will be provided with root access to your server. This is accessible via ssh or WebMin.

If I upgrade my server do I keep my public IP?

Yes and no. In most cases you will retain your current public IP address. If we have to move you to a segment in our server farm that does not support your IP address then a new one will be provided. In this case we would plan the migration with you and leave your current VPS up and running until everything has switched. See we are easy...

How many servers do you place on a machine?

This depends on the size of the VPS. Our servers are created with one plan in mind. We allocate according to the specifications for that plan and leave room for bursting and growth. The the exception to this rule is the 256 VPS. We do not dedicate servers to this plan type. They are sprinkled throughout our VPS server farm; providing the expected performance. As with our cPanel and Custom website hosting our goal is not to pack servers with as many clients as possible. The goal is to provide quality service to all clients.

Can I add more than 1 IP Address to my VPS?

Yes, you can with a valid technical reason. Additional public IP addresses are $2 per month. In you Client Interface open a support ticket stating the IP request and details regarding the addition.

How do I increase or decrease the size of my server?

Our developers are currently working on the client interface that will provide you with many additional features like sizing, reboot and more. Until this is complete, we are available 24x7 to perform this service for you. Just give us a call, we’re happy to help.

Why are your VPSs so cheap?

Instead of paying licensing costs to commercial virtual server companies, we give back by supporting the open-source Xen development team and other users with functional code. It does cost us time, but we benefit from this community as much or more than we put into it. We pass this savings on to you.

 

Interactive Solutions

My website needs help, what can I do?

Contact us using one of the many methods on this website and we will contact you to discuss.

We are commonly contacted to do a website "facelift". Sometimes it is just a new look and feel. Other times it is a new layout, navigation and content.

The only thing I know is that I need a website, can you help?

Yes we can. Contact us using one of the many methods on this website and we will contact you to discuss.

We will gather enough information to start the process and aid you in the right direction.

What is the difference between Website Design and Web Development?

Rolet does more than create pretty websites. Some of what we do is never seen by public eyes. Companies come to us to automate internal processes, fulfill daily orders from a shopping cart or provide protected areas for customers to log into.

Website Design is the creation or integration of graphics to produce a website. This may or may not also have web development supporting it.

Web Development does not have to have a front end at all. In most cases it does not.

How long will it take to create my website?

Short Answer:
It depends.

Long Answer:
It depends on a lot of things.

----Normal Development Time----
1) Straightforward design.
2) Design approved the first time.
-This is common.
3) Leverage existing tool set for custom website functionality.
-This is common.

----Extended Development Time----
1) Complex design.
2) Design was not approved the first time.
-Not common.
3) Create custom tools for website functionality.
-It does happen. At times we can modify an existing tool to fit your needs.

As you can see there are a lot of factors that go into getting your website up and running. Like building a house, the bigger ones with the elevators take much longer to put together.

How much is my website or development project going to cost me?

Short Answer:
It depends.

Long Answer:
It depends on a lot of things.

You probably have heard this somewhere before.

75% of our Website Design is custom. 100% of our Web Development is custom.

Those websites that can be created from a modified template will not cost as much as a website that we create from scratch.

If your website functionality ("company news" or a "photo gallery") is based off of existing modules the cost will be less than a website has custom modules ("poll eBay for all newly added mobile devices").

All of our development is custom.We have developed websites from $500 to $100,000.

Houses with elevators cost more.

What if I have the design, can you make a website out of it?

Yes. Integrating a design from another graphic artist is not an issue and is common practice.

Before providing us with your design please contact us for information on proper formats and file types. We can work with just about anything but if we can request it right from your designer the first time everything will go smoother.